Intelligent Customer Support Automation
Deployed a generative AI chatbot and NLP pipeline for an e-commerce client, integrating with their CRM and order management system to handle tier-1 support queries automatically.
Our Work · Nathwave Nexgen
A look at the kind of work we take on — from AI automation and enterprise platforms to cloud migration, analytics, and custom business systems.
Each project below links through to the service line behind it, so you can see how we approach similar work.
Deployed a generative AI chatbot and NLP pipeline for an e-commerce client, integrating with their CRM and order management system to handle tier-1 support queries automatically.
Rebuilt a legacy corporate portal into a responsive React application with role-based access, real-time dashboards, and improved SEO — driving higher user engagement across departments.
Built a Flutter-based delivery tracking app for a logistics startup with real-time GPS, push notifications, and admin dashboard — launched on both iOS and Android simultaneously.
Migrated a healthcare SaaS platform to AWS with automated CI/CD, containerization, and HIPAA-aligned security controls — enabling scalable growth and reduced downtime.
Developed a demand forecasting model and BI dashboard for a retail chain, optimizing inventory levels across 30+ locations and reducing stockouts during peak seasons.
Designed and deployed a custom ERP solution integrating production planning, inventory, HR, and finance modules for a mid-size manufacturing company in Maharashtra.
Additional project and campaign work is shared during consultation, where we can talk through the brief and constraints in context. Request relevant examples.
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